Shipping & Returns

Shipping

• Processing time: orders are prepared within 1–3 business days.
• Domestic (U.S.): standard 3–7 business days, expedited 1–3 business days. Rates are calculated at checkout.
• International: 7–21 business days depending on destination and customs. Duties and import taxes are the recipient's responsibility.
• You will receive a tracking number by email once your order ships.
• Velour is not responsible for delays caused by carriers, customs, or incorrect addresses provided at checkout.

Returns

• We accept returns of unworn, unwashed items in original condition with tags attached, within 14 days of delivery.
• Final sale items, intimates, swimwear, earrings, and any custom or made-to-order pieces are not eligible for return.
• To start a return, use our contact form with your order number. We will reply with instructions.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refunds

• Once we receive and inspect your return, we will email you a confirmation.
• Approved refunds are issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable.
• If an item arrives damaged or incorrect, contact us within 7 days of delivery with photos and we will make it right at no cost to you.

Exchanges

The fastest way to exchange a piece is to return the original and place a new order for the replacement. Email us if you need help reserving the size or color you want.

Lost or Stolen Packages

If tracking shows your package as delivered but you did not receive it, please check with neighbors and your local carrier first. Contact us within 7 days and we will help open a carrier investigation.

Contact

Questions? Use our contact form.